“Wow, that was such a great workshop. It really felt good to work internationally again.” Bastian addressed these brief words to another participant following the“Data Space for Tourism” workshop, to which we were invited in April of this year. With this positive experience, we subsequently applied for various calls...

On April 28, the first easing of the infection protection requirements for catering establishments in Austria was announced. There are various requirements: distance, hygiene, opening hours, etc. We are certain that Germany and Switzerland will only gradually relax their restrictions again and that these will be linked to similar...

The corona crisis is omnipresent and only today the contact restrictions were extended by a further two weeks. While individual sectors of the economy are slowly being allowed to reopen in some neighboring countries, tourism service providers continue to be the hardest hit by the crisis: Guesthouses, hoteliers and...

We know that times are tough. For some, it may even threaten their very existence. This is bad and we will be careful not to play down this situation or make it less dramatic. Nevertheless, the world keeps turning. We know from both our private and professional lives how...

Last summer, together with the German Tourism Association, we were able to carry out our study “Wissensmonitor-Deutschlandtourismus” for the first time. Our aim was no less than to examine the need for knowledge among tourism service providers in a regional context for the first time. The evaluation is now...

We are constantly being asked which training measures are good or bad and how to set up further training in a future-oriented way. The answer to this question is as well-known as it is unhelpful: it depends! Context matters! As in B2C communication, the basic idea of “context matters”...

This learning unit presents ideas on where and how you can encourage complaints in your company. A high number of complaints will help you to improve, so it is important to generate customer feedback at critical points and in certain situations.

This learning unit lays the foundation for the topic of "Dealing with complaints". The definition of what complaints are and, just as importantly, what complaints are not. Furthermore, the importance of viewing a complaint as free "quality advice" and actually being able to be happy about it is conveyed.