In this learning unit, you will learn how to integrate photos on your website in a legally compliant manner. First of all, we will look at where you can obtain photos from and what you should consider legally. Another topic is the possible consequences of the ill-considered use of photos. ...

This chapter lays the foundation for the topic of "Authentic and service-oriented selling". First of all, it is made clear why the famous first impression is fundamental and how quickly you can make a negative first impression. It also explains what customers are and how they feel and what their expectations...

This chapter sheds light on the idea itself and dispels some misconceptions about the success of brainstorms. It explains why you should take time for ideas. We also give you an initial impulse for creative work.

In this learning unit, you will learn when you need which legal information and where to best place it. You should also be made aware of what the user can expect and what legal risks exist for you.

This learning unit presents ideas on where and how you can encourage complaints in your company. A high number of complaints will help you to improve, so it is important to generate customer feedback at critical points and in certain situations.

This learning unit lays the foundation for the topic of "Dealing with complaints". The definition of what complaints are and, just as importantly, what complaints are not. Furthermore, the importance of viewing a complaint as free "quality advice" and actually being able to be happy about it is conveyed.